How to send diagnostic logs

Homepage Forums How-to and troubleshooting How to send diagnostic logs

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  • #515
    Greg Driver
    Keymaster

    Please send me below files during troubleshooting:

    1
    steamvr.vrsettings – located usually in folder
    C:\Program Files (x86)\Steam\config

    2
    vrserver – located usually in folder
    C:\Program Files (x86)\Steam\logs

    3
    driver4vr.log – located program installation folder, usually
    C:\Program Files (x86)\Driver4VR\logs

    • This topic was modified 2 years, 4 months ago by Greg Driver.
    • This topic was modified 2 years, 1 month ago by Greg Driver.
    • This topic was modified 2 years, 1 month ago by Greg Driver.
    #2454
    Greg Driver
    Keymaster

    How to manually remove Driver4VR from SteamVR:

    1. go to SteamVR binary folder – usually:
    C:\Program Files (x86)\Steam\steamapps\common\SteamVR\bin\win64

    2. execute
    vrpathreg removedriver “path to deriver in quotation marks”

    #5946
    kirill kirill
    Participant

    I don’t have last file. What I mast do

    #5948
    kirill kirill
    Participant

    How can I send you these files

    #5985
    Greg Driver
    Keymaster

    the fiels seem to be not uploaded.
    what is the problem?

    #5996
    kirill kirill
    Participant

    I get an error “Error while creating UI.”

    #6017
    kirill kirill
    Participant

    answer me please

    #6031
    Greg Driver
    Keymaster

    this error should have been fixed in latest release. please download and install.
    let me know if it still happens.

    #6037
    kirill kirill
    Participant

    I still get this error…

    #11329
    Thomas Kreuzmeier
    Participant

    Hi Greg,

    I still get the “was not detected :(“message

    Attachments:
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    #11390
    Greg Driver
    Keymaster

    logs say you are in safe mode.
    so press button to disable safe mode.
    if that does not work and you are still in safe mode then uninstall steamvr, delete its folder and install agian.

    #11490
    synergyx
    Participant

    could use help troubleshooting
    was working fine until i did the driver4vr update today

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    #11504
    Greg Driver
    Keymaster

    you can downlad previous version from the site and check if it is working fine?
    you have quite big amount of drivers installed multiple times.
    for example you should avoid psmoveservice bridge to steamvr with driver4vr.

    C:\Program Files (x86)\TrinusPSVR\ext\trinuspsvr
    C:\Program Files (x86)\Riftcat 2\lib\Driver\vridge
    E:\SteamLibrary\steamapps\common\iVRy
    C:\Program Files (x86)\Steam\steamapps\common\SteamVR\drivers\psmove
    C:\Program Files (x86)\Driver4VR\lib\drivers\driver4vr
    C:\Users\damso\Downloads\JRAEGAMES PSMOVE\JRAEGAMES PSMOVE\PSMoveSteamVRBridge\drivers\psmove
    C:\Program Files (x86)\Steam\steamapps\common\iVRy

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