How to send diagnostic logs

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  • #515
    Bla BlablaGreg Driver
    Keymaster

    Please send me below files during troubleshooting:

    1
    steamvr.vrsettings – located usually in folder
    C:\Program Files (x86)\Steam\config

    2
    vrserver – located usually in folder
    C:\Program Files (x86)\Steam\logs

    3
    driver4vr.log – located program installation folder, usually
    C:\Program Files (x86)\Driver4VR\logs

    • This topic was modified 3 years, 2 months ago by Bla BlablaGreg Driver.
    • This topic was modified 2 years, 11 months ago by Bla BlablaGreg Driver.
    • This topic was modified 2 years, 11 months ago by Bla BlablaGreg Driver.
    #2454
    Bla BlablaGreg Driver
    Keymaster

    How to manually remove Driver4VR from SteamVR:

    1. go to SteamVR binary folder – usually:
    C:\Program Files (x86)\Steam\steamapps\common\SteamVR\bin\win64

    2. execute
    vrpathreg removedriver “path to deriver in quotation marks”

    #5946
    kirill kirillkirill kirill
    Participant

    I don’t have last file. What I mast do

    • This reply was modified 1 year, 10 months ago by kirill kirillkirill kirill.
    #5948
    kirill kirillkirill kirill
    Participant

    How can I send you these files

    • This reply was modified 1 year, 10 months ago by kirill kirillkirill kirill.
    #5985
    Bla BlablaGreg Driver
    Keymaster

    the fiels seem to be not uploaded.
    what is the problem?

    #5996
    kirill kirillkirill kirill
    Participant

    I get an error “Error while creating UI.”

    #6017
    kirill kirillkirill kirill
    Participant

    answer me please

    #6031
    Bla BlablaGreg Driver
    Keymaster

    this error should have been fixed in latest release. please download and install.
    let me know if it still happens.

    #6037
    kirill kirillkirill kirill
    Participant

    I still get this error…

    #11329
    Thomas KreuzmeierThomas Kreuzmeier
    Participant

    Hi Greg,

    I still get the “was not detected :(“message

    Attachments:
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    #11390
    Bla BlablaGreg Driver
    Keymaster

    logs say you are in safe mode.
    so press button to disable safe mode.
    if that does not work and you are still in safe mode then uninstall steamvr, delete its folder and install agian.

    #11490
    Darrell Gelibertesynergyx
    Participant

    could use help troubleshooting
    was working fine until i did the driver4vr update today

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    #11504
    Bla BlablaGreg Driver
    Keymaster

    you can downlad previous version from the site and check if it is working fine?
    you have quite big amount of drivers installed multiple times.
    for example you should avoid psmoveservice bridge to steamvr with driver4vr.

    C:\Program Files (x86)\TrinusPSVR\ext\trinuspsvr
    C:\Program Files (x86)\Riftcat 2\lib\Driver\vridge
    E:\SteamLibrary\steamapps\common\iVRy
    C:\Program Files (x86)\Steam\steamapps\common\SteamVR\drivers\psmove
    C:\Program Files (x86)\Driver4VR\lib\drivers\driver4vr
    C:\Users\damso\Downloads\JRAEGAMES PSMOVE\JRAEGAMES PSMOVE\PSMoveSteamVRBridge\drivers\psmove
    C:\Program Files (x86)\Steam\steamapps\common\iVRy

    #14704
    Reid GreenReid Green
    Participant

    Greg: I have attached the log files for steam, driver4vr and the config file along with other screen shots of unhandled exception errors, the screen shot that shows a C:\ doesn’t exist a checked the file path and the registry , even. after a uninstall then reinstall error remains. If you need anything else let me know. Waiting to hear from you.

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    #14709
    Reid GreenReid Green
    Participant

    Greg: I have attached the log files for steam, driver4vr and the config files some Jpëg some zip along with other screen shots of unhandled exception errors, the screen shot that shows a C:\ doesn’t exist a checked the file path and the registry , even. after a uninstall then reinstall error remains. If you need anything else let me know. Waiting to hear from you.

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    #15893
    Pepe123Pepe123
    Participant

    Hi sometimes when I try to activate the tVR of this!

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    #15955
    Dylan RaguseoDylan Raguseo
    Participant

    Hello,

    I am having trouble with camera tracking using the PS Eye and the QR code pictures.

    Key Tracker 0 and its sub trackers are working fine.
    Key Tracker 1, and its sub trackers are however, not working. The software is able to follow and identify the trackers. Calibration is done, but after calibration the key tracking 1 does not work.

    The software does not let me reset the key tracker unless I clear all settings.
    The software changes in real time the position of key tracker 0, but does not for key tracker 1. The real time positioning for key tracker 1 always remains the same.

    I have tried a few things, including re installation of software.

    Can you help?

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    #38424
    kacper piaseckiwhiteshadow1
    Participant

    i cant log in pls help

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