I think I might’ve figured out the problem. In my log, it gives the error:
“Could not find Windows Runtime type ‘Windows.Devices.Enumeration.DeviceInformationCollection’.”
Specifically, “DeviceInformationCollection” was introduced in Windows 10, according to the Windows Dev Center (https://docs.microsoft.com/en-us/uwp/api/windows.devices.enumeration.deviceinformationcollection), which means that any pre-Windows 10 computer can’t use it.
TLDR; the function used for collecting the device info doesn’t exist on our computers, and it can’t update the device list. Maybe there’s an alternative function that can collect the device info?